About this Course

Technical Support staff  are the pincles and success of any service provider.

IT technical support officers monitor and maintain the computer systems and networks of an Internet Service provider. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.

Who should study this course?

Anyone wanting to be a qualified as an entry-level Technical Support professional with a good fundamental knowledge of the Information Technology field should study this course.

Careers available for IT Support include:

• IT Technician
• Network Technician
• Server Administrator
• Data Centre Administrator
• Help Desk Support

The Principles of Technical Support  (Course offered by Training bits) 

• Module 1 : Telephone ETQ
• Module 2 : Fundamentals of team Building
• Module 3  Basic Troubleshooting
• Module 4 : Fibre as a last mile
• Module 5 : Working with FNOs
• Module 6  : Practical Exam